Lost or Stolen Debit Card

We’re here to help, day or night.

If your Apex or Wilkinson County debit card has been lost or stolen, time matters. Acting quickly helps protect your account and prevent unauthorized use.

To report a lost or stolen debit card:
Call 1-888-297-3416 right away. This number is available 24 hours a day, 7 days a week.

If it’s during business hours, you’re also welcome to call or visit your local Apex branch. We’ll walk you through what comes next and help you get a replacement card ordered.

Manage Your Debit Card Online

With our online and mobile card management tools, you can:

Lock and unlock your card instantly if it's misplaced or you need a moment to double-check things.
Report a card lost or stolen directly from your online or mobile banking app.
Order a replacement card for one that’s broken, damaged, or worn out.
- Please note: Once a card has been reported lost or stolen, replacement requests must be handled through the branch or 24/7 support line.

These tools are fast, secure, and available anytime. Just one more way we’re bringing modern banking convenience to our community banking values.